In the Age of Digital, the Basics Still Matter
More and more businesses are discovering that technology is not only a critical driver of their growth, but also a critical constraint to their process agility and a burden on costs.
Much of the new technology related to digital transformation is additive to the company’s technology footprint, and therefore additive to costs and IT support workload.
While it is fashionable (and correct) to suggest IT needs to look beyond the “run” and to the “transform” aspects of technology investments, the fact remains that there are, and always will be, baseline IT details that must be managed. Those details include support, audit and compliance, security, performance, and vendor management, among others.