Post-pandemic, enterprises have been largely impressed with how IT service and technology providers have stepped up in terms of improving commercial models and customer-centricity.
However, talent management has become a big issue of concern for customers. They want providers to be able to ensure resource availability, improve employee quality, and manage attrition – all while dealing with the Great Resignation and the current labor shortage.
In order to maintain customer loyalty and satisfaction, it’s essential for service and technology providers to focus on talent management and providing value-add and innovation.
For enterprises, talent management and attrition are key focus areas that they want their IT service and technology partners to invest in. Enterprises expect their partners to ensure that the right talent with the right skills is available to them at the right time and at the right price.
What are the Enterprises looking for from their IT service providers?
Strategic Partnership:
Enterprises want IT service and technology providers to be more than just people who give you a service or product. Enterprises want them to be strategic partners with whom they can have a balanced, forward-looking relationship.
Innovation and collaboration:
Customers are looking for providers who are open to collaboration and innovative ideas. They want providers who they can work with to jointly decide the best way forward.
Control and transparency:
Customers want to see that their IT service and technology providers are responsive and proactive with high customer-centricity. They expect transparency and flexibility in project management, delivery, and commercials. In other words, customers want to know what they’re getting for their money and feel confident that they can rely on you to deliver what was promised.
How can we help?
At Versitae and Systems Plus, we continuously plan our workforce while considering the various elements that affect talent acquisition and output. We also take a more all-encompassing approach to managing employee attrition. By being employee-centric and investing in learning and development, we improve employee productivity and build an employee-focused culture.
We help you build an offshore extension of your IT team of skilled technology professionals who have the experience and expertise you need to improve your development process and output.
Reach out to us to know how you can leverage our Virtual Captive model to drive enterprise success.